Terms And Conditions

Gardeners Blackfriars Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Blackfriars to residential and commercial clients. By booking or receiving any service, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions the following definitions apply:

Client means the person, business, or organisation requesting and receiving services from Gardeners Blackfriars.

Company means Gardeners Blackfriars, the gardening services provider contracting with the Client.

Services means gardening and related services offered by the Company, including but not limited to lawn care, hedge trimming, planting, garden tidy-ups, regular garden maintenance, and associated outdoor works as agreed.

Visit means an attendance by the Company or its gardeners at the Client’s premises to perform the Services.

Agreement means the contract between the Client and the Company, incorporating these Terms and Conditions and any written or verbal confirmation of a booking.

2. Scope of Services

The Company will provide the Services with reasonable care and skill, consistent with general standards expected of professional gardening contractors. The exact scope of work for each Visit will be agreed at the time of booking or during an initial consultation.

Where the Client requests additional tasks not initially agreed, the Company may, at its discretion, agree to carry out such tasks, which may result in additional charges. Any description of Services provided in promotional materials is indicative only and does not create any guarantee that particular tasks will be included unless expressly agreed.

3. Booking Process

Bookings may be made by the Client through the Company’s chosen communication channels. The Client will be required to provide accurate information, including the address of the property, a description of the garden, the type of Services requested, and any access requirements.

The Company will confirm acceptance of a booking and the proposed date and time of the Visit. A booking is not considered accepted until it has been confirmed by the Company. The Company reserves the right to refuse any booking at its discretion.

Where an on-site visit or assessment is required before quoting a price, the Company may arrange a preliminary appointment. Following this assessment, the Company will provide an estimate or quotation. The Agreement is formed when the Client accepts the quotation or proceeds with the booking after being informed of the applicable charges.

4. Estimates and Quotations

Any price estimate provided prior to an on-site assessment is indicative and not binding. Once the garden has been inspected, the Company will provide an updated quotation where necessary. Quotations are based on the information and conditions observed at the time of assessment.

If, during the Visit, the Company discovers that the conditions differ significantly from those described or assessed, or that additional work is required to complete the requested tasks safely and to a reasonable standard, the Company may adjust the quotation. The Client will be informed of any such changes before additional work is carried out, where reasonably possible.

5. Access and Client Obligations

The Client must ensure safe and adequate access to the garden and any external areas where Services are to be provided. This includes providing keys, codes, or instructions where necessary and ensuring that any gates or access points are unlocked at the appointed time.

The Client is responsible for securing pets and informing the Company of any known hazards or special conditions on the property, including uneven ground, ponds, restricted access areas, or any underground services that may be affected by the work.

If the Company is unable to access the property at the agreed time due to the Client’s act or omission, the Company may, at its discretion, charge a call-out or cancellation fee as set out in these Terms and Conditions.

6. Materials, Equipment and Utilities

Unless otherwise agreed, the Company will supply all necessary tools and equipment required to perform the Services. Where specific plants, materials, or products are requested by the Client, the Company may purchase and supply these and recharge the cost to the Client, potentially including a handling or sourcing fee.

The Client agrees to provide reasonable access to water and electricity where required for the performance of the Services. The Client is responsible for the cost of these utilities. If adequate utilities are not available, certain Services may not be possible, which may result in rescheduling charges.

7. Payments and Charges

The Client agrees to pay the charges for the Services as quoted or as otherwise agreed. Prices may be based on hourly rates, fixed project fees, or a combination of both, depending on the nature of the work.

Payment terms will be confirmed at the time of booking. The Company may require payment on completion of each Visit, payment in advance, or payment within a specified number of days following the invoice date. The Client must pay invoices in full and without deduction, set-off, or counterclaim.

Where the Client fails to make payment by the due date, the Company reserves the right to suspend further Services until outstanding sums are settled and may charge interest on overdue amounts at a reasonable rate, together with any administrative costs incurred in recovering the debt.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a Visit by giving the Company notice in advance. The minimum notice period required will normally be 24 hours prior to the scheduled start time unless otherwise agreed.

If the Client cancels or reschedules a Visit with less than the required notice, the Company may charge a cancellation fee, which may be up to the full cost of the planned Visit, to cover allocated time, travel, and administrative costs.

The Company reserves the right to cancel or reschedule a Visit due to circumstances beyond its control, including but not limited to extreme weather, staff illness, safety concerns, or unforeseen operational issues. In such cases, the Company will attempt to offer an alternative time. The Company will not be liable for any losses arising from such cancellations, but any prepaid amounts for the cancelled Visit will be adjusted or refunded where appropriate.

9. Service Delivery and Standards

The Company aims to perform Services to a high standard and in a manner that promotes healthy plant growth and tidy outdoor spaces. However, gardening is subject to natural conditions and seasonal variations, and the Company cannot guarantee particular outcomes such as specific growth rates, flowering times, or permanent weed elimination.

If the Client is dissatisfied with any aspect of the Services, the Client should inform the Company as soon as reasonably practicable, ideally within 48 hours of completion of the Visit. The Company will consider the feedback and, where appropriate and reasonable, may arrange a revisit to address the concern or propose another remedy. This will be at the Company’s discretion and subject to the circumstances of the work carried out.

10. Waste Handling and Environmental Regulations

The Company will comply with relevant waste and environmental regulations when handling and disposing of green waste and other materials arising from the Services.

Unless otherwise agreed, the Company may leave bagged green waste on site for the Client’s disposal, composting, or use. If the Client requests removal of waste from the property, an additional charge may apply to cover transport, disposal fees, and handling in accordance with applicable regulations.

The Client must not request or require the Company to dispose of waste in any unlawful manner, including fly-tipping or use of unauthorised sites. The Company reserves the right to refuse removal of any waste materials that cannot be handled safely or lawfully.

11. Health and Safety

The Company will take reasonable steps to ensure that all work is carried out safely and in compliance with applicable health and safety legislation. The Client agrees to cooperate with any reasonable instructions given by the Company relating to safety on site.

The Client must keep children, pets, and other individuals away from active work areas and from machinery, tools, and materials used by the Company. The Company will not be responsible for injury or damage arising from unauthorised interference with its tools, equipment, or work in progress.

12. Client Property and Existing Conditions

The Company will take reasonable care to avoid causing damage to lawns, plants, structures, and surfaces while carrying out the Services. However, some incidental disturbance to soil, turf, and plants may be unavoidable as part of normal gardening operations.

The Client is responsible for informing the Company of any underground services, irrigation systems, cables, or other concealed features that might be affected by digging, planting, or other works. The Company will not be liable for damage to such features where the Client has failed to provide adequate information.

The Company is not responsible for pre-existing defects, damage, or disease affecting the Client’s plants, lawns, or structures, nor for deterioration caused by adverse weather, pests, or factors beyond the Company’s control.

13. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Subject to the preceding paragraph, the Company’s liability arising out of or in connection with the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client for the specific Visit or project giving rise to the claim.

The Company will not be liable for any indirect or consequential loss, loss of enjoyment, loss of use, loss of profits, or loss of opportunity arising out of the Services, even if such loss was reasonably foreseeable.

14. Force Majeure

The Company shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include severe weather conditions, floods, storms, acts of government, strikes, or equipment failure outside the Company’s control.

15. Data Protection and Privacy

The Company may collect and process personal information about the Client for the purposes of managing bookings, delivering Services, handling payments, and responding to enquiries. Personal information will be handled in accordance with applicable data protection laws and will not be sold to third parties.

The Client has the right to request access to the personal information held by the Company and to request correction of any inaccuracies.

16. Complaints

If the Client wishes to make a complaint about any aspect of the Services or these Terms and Conditions, the Client should contact the Company using the usual communication channels. The Company will investigate the complaint and seek to resolve it promptly and fairly.

17. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings from the date it is published or otherwise communicated to Clients. Continued use of the Services after such changes take effect will constitute acceptance of the revised Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Gardeners Blackfriars.

By booking or receiving Services from Gardeners Blackfriars, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.